Need help or advice?
Call us FREE 0800 298 2375

Monthly Archives: November 2009

Planned Work – 14/11/09

One of our transit providers will be performing maintenance work in the early hours of 14/11/09. We have multiple providers conencted so we expect this work to have no real impact, however with all work of this nature there is a small risk that you may see some network disruption as the service is taken down for maintanance and again when the service is restored.

We will monitor this work and will be able to manually make changes should a larger issue occur

At Risk – Sunday 8th November

We have been notified by EDF Energy of engineering works in Huntingdon which will lead to a planned power shutdown between the hours of 8am and 4pm on Sunday 8th November. This will mean there is no mains power to our data centre during this time.

We have a generator of our own which should take the load through this time and has been tested on numerous occasions however as with anything there is a small risk of an issue. We will have engineers on site during the day and we will be monitoring very closely though the day for any issues.

This post will be updated should any further information beccome available or any issues occur

[update 9:30am Utility Power to Huntingdon has now been shutdown we are running on our generator which switched over fine. We expect utility power to return at approx 4pm]

[update 4:20pm Utility power is now restored to our Huntington Data Centre and all services appear to be working fine with no outage experienced]

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.

Subscribe