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Monthly Archives: July 2012

Broadband Speed [resolved]

We are aware that some u8sers on BT based Broadband packages may be seeing slower than normal speeds at times. This is due to a combination of higher than normal usage (we are assuming this is related to the Olympics) and BT capacity issues in London. We are chasing BT for a resolution to this and working our hardest to ensure that we are able to provide the best speed possible.

Please note that our leased lines and o2 and cable and wireless connections are not affected in any way.

We apologise for any issues caused and are working with BT to resolve this as soon as possible.

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.

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