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Monthly Archives: January 2013 outage -RESOLVED

Or primary outgoing smtp server crashed earlier today due to a memory leak.

The server was rebooted which restored service. We are investigating the root cause to see if we can prevent this issue re-occurring.

We are sorry for any issues caused

Router Upgrade – Telehouse North [10/01/2013] Completed

To resolve a bug on our ADSL gateway routers we will be performing a firmware upgrade this evening at approximately 10pm. This will cause approx 50% of ADSL sessions to us to drop for 5-10 seconds.

Most sessions should automatically re-connect, however if your session does not re-connect a router reboot should re-connect fine.

If there are any issues please email or call support via the normal methods

This work is now completed