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Monthly Archives: August 2013

UPS Maintenance Today [27/08/2013] COMPLETED

There is a routine maintenance on our UPS systems in Huntingdon this afternoon starting approx 3pm. During this time the buyilding will be running on Generator power.

We do not expect any issues but as with all maintenance there is an element of risk involved.

We are performing this during office hours due to the availability of engineers and spares should they be needed.

We will update you as this progresses

C&W / Vodafone ADSL Issue [08/08/2013] resolved

We are aware of an issue affecting C&W / Vodafone based ADSL Connections. Many of these are currently down.

We have reported this and they are aware of an issue in Telehouse North that should be resolved overnight.

While this issue is in place any C&W connections will see sync BUT no Internet connectivity.

This issue was caused by a fibre break and was cleared early Friday morning.

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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