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Monthly Archives: December 2014

Advisory only: ADSL connections [resolved]

Currently BT are investigating a fault on one of the resilient pair back-haul lines used for ADSL bandwidth. This isn’t (and won’t) affecting customer lines in anyway. However, any change to this situation that may then affect connections will be posted here and we will also post here to advise when this line is fixed.

BT have been working on the faulty link overnight and this now appears to be working. We are awaiting the final ‘all clear’ but the issue seems to be resolved

Christmas/New Year arrangements

Please note that the offices in Huntingdon will be closed between midday 24th Dec and 9am January 2nd 2015

Over this period, urgent telephone support calls will still be answered when calling 0845 330 0666. Email support tickets will be handled intermittently, so if the need is urgent, please call the support line who will escalate if appropriate.

We wish you all a restful & happy Christmas and New Year.

Issues with virtual server & hosted sites

UPDATE: the fault has been isolated and fixed. Any customer facing services affected should now be back to normal.

We’ve a hardware issue that is affecting some hosted WP sites and may impact other sites also hosted on the same server. No time-to-fix information as yet; we’ll update this post as more information becomes available.


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.