Aug 20, 2015 | Information, Planned Work
One of the smaller UPS units protecting one of the racks here in the data centre is indicating that the bateries need replacing. These are on order and the work will be undertaken shortly. We will advise further when we have a confirmed date & time.
There should be no impact on the rack up-time as the main data-centre UPS will be on-line at all times, but as this rack contains a number of our core switches and there’s always the possibility of an unforseen problem, we consider that this should be noted as “at risk” work.
Aug 19, 2015 | Information, Planned Work
We’ve been advised by Allegro, one of our transit suppliers, of work to be undertaken on some of their core routers. This should not mean any loss of service to us or our end-users as we have multiple diverse routes into and out of our data centres — there may be a few moments of route instability until they re-converge and stabilise.
Date and Time of Maintenance: 02-Sep-2015 23:59:00 GMT to 03-Sep-2015 03:00:00 BST
Impact: Loss of service for up to 15 minutes during the outage window
Aug 14, 2015 | Information, Planned Work
During a routine test we have discovered a small issue on our generator that, whilst not immediately service impacting, needs attention. Our specialist engineers have assessed the generator and determined that replacement parts are required.
These will be installed on Tuesday 18th August. During the work window (approx. 2 hours) the generator will be shut-down and unable to take the load if there is any mains power issue. We still have our main backup UPS on line as well as smaller ones protecting core network & client areas.
We don’t envisage any downtime or other network/client affecting issues because of this work and this is an advisory only.
Aug 10, 2015 | Information, Update
We’ve been advised by BT Openreach that since around 9:46Am today, they’ve been experiencing connectivity problems with a number of their ADSL lines especially in these two counties caused by what they believe is a broken/failed back-haul cable. There’s no time to fix given yet.
Service restored: FINAL: The onsite cable repair team completed the activities by 03:55. All Broadband services were prioritised and restored at either 00:15 or 00:30.
[UPDATE] Cable incident has now been raised as the fault has been proved out from both ends (Colchester & Ipswich). Precision testing officers (PTO) are working on localizing the fault which is 4.72km away from Ipswich telephone exchange. A PTO is in the field driving to the location of Bourne Hill which is in the Wherstead area of Ipswich. The fault has yet to be confirmed but on initial findings it looking like a 96 fibre cable that has been affected.
Aug 8, 2015 | Information, Planned Work, Update
We’ve been advised by Cogent Network, one of our transit suppliers, of work to be undertaken on some of their core routers. This should not mean any loss of service to us or our end-users as we have multiple diverse routes into and out of our data centres — there may be a few moments of route instability until they re-converge and stabilise.
Date and Time of Maintenance: 20/08/2015 00:00 to 04:00 GMT (01:00 to 05:00 BST)
Impact: Loss of service for up to 15 minutes during the outage window
