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Broadband session drops

We’ve seen some sessions drop (on ADSL and FTTC/FTTP connections|) following an unexpected port reboot on one of our main switches here.

Most sessions have automatically re-connected but if your line is failing to come back as expected, it may have a stale session which needs to be cleared down. To do this, please power-down your router for 15/20 minutes and then attempt to re-connect.

This should bring you back on-line but please raise a fault with support here in the normal manner if you’re then still having problems.

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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