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Network change freeze 2015

Please note that our network freeze will be in place from 6pm on 16/12/2015 and will last until 10am on 04/01/2016.

During this time, any change requests that involve the Merula core network will be postponed until the resumption of supplier normal services on 04/01/2016. This is to ensure existing services are not affected by a lack of resource by the network operator.


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.