Mar 23, 2016 | Information, Outages, Planned Work
In preparation for additional fibre capacity being brought into the building tomorrow evening — with work commencing on both dates at 6pm — tonight we will force the traffic over our other two backup supplier back-haul channels to ensure that when the Virgin circuit is swapped over to the new fibre connections tomorrow, no down-time is seen.
This may result in some very temporary route instability and slight increase in routing times seen as the work starts & ends tonight and tomorrow. This should resolve automatically.
As always, if you have any concerns, please contact support in the usual manner.
Mar 23, 2016 | Information, Planned Work
Date of work: 5.04.16
Start time: 04:00 GMT
End time: 05:00 GMT
Place of work: London Telehouse North
Work description: Software upgrade on transit supplier core routers
We believe there will be no impact but there could be some very temporary route instability and slight increase in routing times seen as the work starts & ends. This should resolve automatically.
Mar 17, 2016 | Information, Planned Work
One of our interconnects in THN may see temporary up-ticks in latency and longer routing choices because of the work planned below. This will not affect connectivity and will revert to normal after the work window has closed.
Service Affected: 3rd party Transit, London Bearer
Start of maintenance: 30/03/2016 23:00
End of maintenance: 31/03/2016 03:00
Duration of work: Up to 15 minutes within the outage window
Classification of works: Standard
Description of works: Essential Third Party maintenance
Justification: Planned works to perform JunOS software upgrade.
Mar 16, 2016 | Information, Outages, Planned Work
Tonight we are performing an urgent security update on a number of our core routers that handle FTTC and ADSL connections.
This will manifest as a brief loss of connectivity, possibly twice during the evening but only for a period of a couple of seconds as the sessions are dropped and fail-over to one of our other routers.
The connection should automatically re-establish itself. If after a power-down of your router for 10 minutes and a re-boot you still aren’t able to re-connect, please email into support@merula.net for assistance.
Mar 14, 2016 | Information, Planned Work
At 10pm tonight, we are bringing an additional new resilient link on line between these two sites and as part of this process you should be aware that there is a small risk of some transient disruption to routing tables. This will not affect connectivity and any affected routes should re-converge quickly.
UPDATE: This work has been completed – the new link is now being monitored
