Need help or advice?
Call us FREE 0800 298 2375

Monthly Archives: June 2016

Notification of Planned Work: 12th August Telehouse North – Virgin Media Business

We need to let you know about some maintenance work that will be taking place on our network. We will be upgrading one of our network back-haul links into the VMB node at our London, Telehouse North site.

Planned Work Start (Local UK): 12/08/2016 00:01 Planned Work End (Local UK): 12/08/2016 06:01

Impact: There will be a loss of service at some point during the timeframe stated above whilst we complete the maintenance work. You will see several interruptions to your service during the 2 hour outage window. We have planned and believe that all circuits will automatically return to service after the work is completed

Only those circuits supplied via VMB will be affected. Please email into support in the normal manner if you have any questions.

[CLOSED] OUTAGE: VOIP service

[update 17:40]

We believe that all connections have now been restored. If you still have VOIP problems, please raise a ticket in the usual manner.

We apologise for this down-time and are actively investigating alternatives and fail-over solutions as this is the second such outage in a few months.

[update: 16:00]

We understand that services are slowly being restored. This may take some time so please bear with us — we’re in the hands of the external supplier here. Further updates will follow as we get them through from the supplier network.

[update 14:52]

The supplier advises that the incident currently affecting their network is down to a Denial of service attack. They are now working with transit vendors to stop the attack and restore the network. Further updates will follow.

[update at 13:49]

Please be advised that the supplier is continuing to investigate the cause of this issue and apologise to all our customers who are affected by this. Further updates will follow.

We’re aware of issue affecting our core supplier which has dropped all of our VOIP circuits including our own PBX. There is no time to fix yet but we’ll update this ticket as we know more.

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.

Subscribe