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Telehouse Maintenance 9/10/2016

We are receiving alerts from our UPS in Telehouse. We have therefore scheduled a maintenance to visit the site and either replace the batteries on the UPS or replace the UPS as needed. Depending on the situation there may be an outage for Telehouse North based services late this evening for upto 90 minutes although we will of course keen this to an absolute minimum.

NOTE this UPS is in addition to the building UPS and Generator.

This work will affect most broadband services and some Leased lines.

We are sorry for the short notice but want to resolve the possibility of an issue as quickly as possible and at a time when least people are using the service

We will update this post as the work progresses

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.

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