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UPDATE: issue fixed: VOIP SIP issues –inbound calls failing

UPDATE:

Divert Service Failures
Details: SIP Diverts are now working as normal and our engineers will closely monitor our VoIP network for any re-occurrences. If you were affected by the issue please retest and if the problem is still present contact our Support Team.

One of our suppliers is aware of a network problem as below. We’ll update here as they troubleshoot this. In the meantime, please accept our apologies if your circuits are affected.

Network Affected: VoIP
Problem Time: Wed 19th Oct 2016 at 9:30 am
Estimate Resolve Time: Wed 19th Oct 2016 at 10:00 am
What Does It Affect: Customers using SIP divert service
Event Overview: Divert Service Failures

Details: Some of our customers may be experiencing problems with our SIP Trunk Divert Service where inbound calls are failing. Our engineers are currently investigating and there will be further updates shortly.

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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