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Update: PLANNED WORKS: transit backhaul maintenance work 22nd November

UPDATE: the supplier has advised that the work was incorrectly dated as tonight — it’s actually due to occur over the night of 22nd/23rd.

We’ve been notified of some urgent works occurring tonight on one of our backhaul supplier network interconnects.

This will only impact a very small number of our users who are routed through this. If after the work is due to complete, you’re still seeing issues, please reboot your router & if that fails to bring you back on-line, then contact support in the normal manner.

Maintenance window start: 22/11/2016 23:00

Maintenance window end: 23/11/2016 06:00

Expected impact duration: 5 minutes outage

 

Your service will be at risk of additional or extended outages for the duration of the maintenance window.

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The main support number is 0845 330 0666 (geographical 01480 355566)

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