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Monthly Archives: April 2017

Name Server Upgrade [01/05/2017]

We are upgrading the hardware and software for one of our name servers in Harbour Exchange Square London during the afternoon / evening of May 1st. While this will not directly affect customers – they may find some name resolution is show while the old server is removed and the new hardware installed. The new server pre-configured and should work identically once installed. However as with all upgrades there is a risk

We will upgrade this post once the upgrade is complete or if any issues occur

This work was completed. Further work will be completed on our second name server in Telehouse North in the coming days

UPDATE: Merula support contact details

We have slightly changed some of the detail on our support contact page and for ease of reference append this below:

This site is designed to keep you updated on both planned work and any network outages or service(s) issues at Merula or with our suppliers.

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616, which rings directly at our support centre. In the event that the phone system here (and the primary support number which routes via here) is unavailable for whatever reason this should be used.

We also suggest that all customers subscribe to our mailing list ensuring that copies of these status messages and updates are delivered to you by email or alternatively if you prefer, to your favourite RSS reader.

Support questions can also be emailed to support@merula.net to raise a ticket.

INFO: logging & reporting issues 4/4/17

We are seeing a few ADSL/FTTC lines that we are unable to monitor internally to track performance and transfer speeds. To overcome this we may need to reboot an internal switch that will mean that the PPP sessions on these few lines will momentarily drop. The circuits should all come back on-line automatically, but if you find an issue please re-boot your router to establish the session.

INFO: mail-server upgrade 4th April 2017

One of our clustered mail-server machines will be updated and moved to a new location at some point tonight. This will not involve any down-time but mail delivery may be slightly slower than usual for a period of up to 2 hours as the databases sync back.