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Packet Loss on some Fibre Lines [resolved]

We are seeing a low level of packet loss on some fibre lines in the Cambridge (01223) area. This appears to be visible in the evening. We have raised this to the Wholesale carrier who have advised us that they are aware and are investigating the root cause.

We will update this case as we hear more – so far we have identified 5 lines affected by this issue

The Carrier has identified an issue on one of their routers and has moved the traffic for the affected circuits over an alternative route. We have now seen the packet loss disappear

 

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