Jun 23, 2017 | Information, Outages
We are aware that our post.merula.net server was slow / unresponsive between approx 5pm and 8:30pm this evening.
This was due to a customer sending a significant volume of SPAM through the server. We have blocked the affected customer and cleared the Mail Queue on this mail server. Service is now restored.
NOTE that there is a small chance of some outgoing emails being lost while the queue was being cleared – although we believe all legitimate emails have been sent OK.
IF you have sent an email during this time via post.merula.net and have not received a reply you may which to re-send it to ensure it has arrived
We apologies for any issues caused here
Jun 13, 2017 | Information, Outages, Unplanned downtime, Update
RFO 09:40am:
To fix an issue with transient IPv6 and other intermittent routing issues we had seen recently, we were obliged to upgrade the software on one of our core routers. This holds live and backup routes that allow a smooth failover in the case of a single router failing in London. However it now (in an undocumented change from the software supplier) appears with the latest software that the routers set themselves as live on both primary and backup routers – resulting in a routing loop for some IP addresses which had static IP routes originating from this one affected router thus not correctly falling over as previously was the case.
Again, please accept our apologies for this short outage. It shouldn’t have happened.
We are aware of the cause, the problem has now been fixed on this, the one affected router and we have also made sure that all others in the network have been checked and we are confident all are now running properly.
UPDATE 09:27am:
We are aware of the root cause — located at a core switch in our London locations — and are working on bringing this back into service. No ETA yet but we expect this to be resolved shortly. Apologies for the downtime some of you are experiencing.
09:09am We are aware of reports of leased lines down and are investigating. More updates here as we know the cause & ETA to fix.
Jun 7, 2017 | Information, Planned Work
The works detailed below should have no effect on services delivered via the Merula network apart from a possible brief period of routing instability as they re-converge after the link comes back on-line
Service Affected:
Level3 Transit Bearer Manchester
Start of maintenance:
15/06/2017 22:00 BST
End of maintenance:
16/06/2017 03:00 BST
Duration of work:
up to 45 minutes within the outage window
Impact of work:
Outage to listed service
Classification of works:
Standard
Description of works:
Third Party maintenance on underlying fibre connections
Jun 6, 2017 | Information
Merula will be respecting a minutes silence at 11am today in memory of those who died and were injured in the London attack on Saturday evening.
Please be aware that if you are in contact with one of our agents at this time you may be asked to wait until the minutes silence has been observed.
