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RESOLVED: Power Issue – Harbour Exchange Square

We have become aware of another power issue in Harbour Exchange Square. This occurred this afternoon while no work was being performed by ourselves.

We have raised this to the Data Centre (Equinix) requesting an urgent update. We also have an engineer en route to the site to assist as needed.

Most broadband and leased lines should be working although there will be issues for any service ONLY connected at HEX.

More as soon as we have an update

update: 6:30pm The core issue is now resolved and we are seeing all services in HEX back up and running. We are continuing to check for any remaining issues. There was a issue earlier affecting new FTTC/ADSL logins that was resolved. If you are still seeing an issue please call or email support via the normal routes.

We are continuing to work with Equinix to understand the root cause of the issue