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Planned Work – HEX Data Centre 11/03/2018 – Completed

As part of the upgrades and improvements to our network we are moving our connectivity in this data centre to a new rack with dual power feeds and additional cooling.

We already have a new router and switch in this rack – However subject to resources we will be moving some of our hardware and links between the two racks this coming Sunday. The work will start in the late afternoon and into the evening.

During this time various parts of our network and services connected directly to this network PoP may experience a period of downtime. Traffic may also take alternative routes to some locations and there’s a chance of some congestion for some traffic.

This PoP currently hosts

– some Transit and peering links which will simply take alternative routes

– One of our DNS servers (the other servers will work fine)

– Some TalkTalk based ADSL traffic – in these cases PPP sessions will drop BUT should auto re-connect on the Telehouse link

– Approx 21 leased line circuits that will be contacted directly

We will confirm the date once we have confirmation of resources from the data centre provider to help move some fibre cross conencts

We will keep the downtime to a minimum and we will update this post as much as we can

Any questions please email support in the normal way



This work is completed. All services in HEX are now in our new rack and core network


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.