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ADSL Planned Work 18/06/18 – 19/06/18

Overnight on the 18th June – 19th June the link to one of our Wholesale providers is being worked on due to a switch firmware upgrade and reload.

We have dual links to the provider and the work will only affect one line at a time.

During the work (between 10pm on 18th and 6am on the 19th you may see your connection drop as they upgrade and reboot their switches

You should see your connection re-connect  after a few seconds on our other link to them.

If your router does not re-connect automatically please turn your router off for 20 minutes to clear any stale session and then re-connect. If this fails – please call or email support in the normal way. We will update this ticket as we receive updates

 

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.

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