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Manchester Upgrade 16/06 – 17/06 – completed

Continuing the recent network upgrades on our network the core routers and switches in Manchester are due to be upgraded over the weekend to our new Juniper core.

During the upgrade process there will be breaks in access to some of our backup transit connections in Manchester and a number of leased lines connected in Manchester. All leased line connections in Manchester are backup links so we do not expect and connections to customers to go down – However there will be a lack if resilience while this upgrade is in place. We will upgrade this notification as the work progresses

[Update] This work is completed and all services at Manchester have been updated. There was an unplanned issue routing to a small number of locations during this work but this was identified and resolved. If you are seeing any issues please contact support via the normal routes

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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