This site is designed to keep you updated on both planned work and any network outages or service(s) issues at Merula or with our suppliers.

The main support number is 0845 330 0666 and there’s a second, fallback support number which rings directly at our support centre, to be used in the event that the phone system here (and the support number which routes from here) is unavailable for whatever reason. This new number is: 0844 2011771

We suggest that all customers subscribe to our mailing list which will ensure that copies of these status messages and updates are delivered straight away to you by email or alternatively if you prefer, via your favourite RSS reader.

If you have any questions please email support@merula.net.