The core switch here recovered automatically after about 10 minutes and took the link out of action and we have left it down while we investigate the cause in more detail.

We will post more as soon as we know.

This Pew PW177211 is an emergency pew that will affect WMBC shared end users who are connected to the Leeds 21c POP.

The impact will be that end users at Leeds will experience down time between 02:00 and up to 06:00 .

The CP’s whose end users are on this site will see authentication requests but the end users will be unable to connect to their WBMC shared CP.

As I type we are seeing ADSL sessions returning so we hope but can not guarantee that this may be a small blip. We will update you as we know more.

BT have confirmed an issue in London so far.

BT have finally reported that this has been cleared. We still have a few users not logged in correctly. The fix for this is either a router re-boot and leave it switched off for at least 30 minutes, or, if that’s been tried and still fails to establish a connection, we can arrange for a line reset. If you’re in this position, please drop an email to support@merula.net or call in on the helpline and we’ll get that working for you.

We’ll advise here when BT confirm exactly what went wrong. The emergency work was completed around 5pm and this had caused overnight instability. At 5.30, the Stepney Green system went down again. And stayed like that until a few minutes ago.

Again, our apologies if you were affected.

UPDATE2: BT have confirmed that this is still an outstanding loss of service which they’re still working on. The last update was at 9.30 with no time to fix agreed then. We apologise to those customers still affected. Please keep revisiting this page for updates.

UPDATE: BT undertook emergency work in the Stepney Green area which should have
been completed by 4am. This is however still causing issues with
authentication. We’re waiting for a definitive answer from them on “time
to fix”.

A router re-boot has worked for some people but not all.

We’re aware of reports of outages for ADSL users both in the Merula network and elsewhere. We are investigating and will report back.

This may have lead to a 5 minute window where access to some servers in Huntingdon was intermittent.

All work is now completed and all appears fine. If you have any issues please raise them with support via the nomal means.

[PLANNED WORK] We are seeing a sudden large number of hard drive errors indicating a possible near-term failure on this server which hosts a small number of shared websites. To ensure that this doesn’t cause problems later, we have decided to move this server to a new VM after normal business hours today unless the error rate increases and we need to move more quickly. Down-time of no more than an hour should be expected. We apologise for the short-notice.

Connectivity and routing problems occurred yesterday and today which limited connectivity (depending on a couple of strange routing problems inside the both the BT and Level3 networks) for a handful of our customers only. All our testing today seems to show this as cleared now. If you’re still aware of problems, please first switch off your router, wait 30 minutes and restart it. If after this you still need assistance, please email support@merula.net

We are in the process of re-routing around the Level3 network.

We’re aware of a few reports of connectivity issues, either failed name resolution or ADSL connection failures. We’re currently unaware of the reason but will update here as soon as we know more. Apologies for this.