Merula Network Status » Uncategorized

Network oddness

Merula Support — Wed, 31 Mar 2010 00:13:39 +0000

Some users may have spotted issues reaching some of our services and with some of our ADSL connections between 0:30 and 1am. It appears that due to an error by a third party a a network loop was created causing some routing to get a little confused.

The issue seemed to have righted itself while we were investigating. We are reasonably confident that all services and servers are now fully working but we are investigating the root cause here to try and protect ourself against a reoccurred

ADSL Issue [resolved]

Merula Support — Wed, 24 Mar 2010 09:20:49 +0000

Some ADSL users may have seen an issue from approx 8:45 and 9:00 this was due to an engineer on site making a change to our ADSL routers that caused a temporary loss of connection for some users. As soon as the problem was spotted the issue was resolved.

We are sorry for any issues resulting from this and will ensure this does no happen again

network issue [resolved]

Merula Support — Thu, 25 Feb 2010 09:01:57 +0000

Between about 5am and 8:30 some users may have seen an issue with a loss of connectivity to a small number of locations. Investigations have shown that a issue in Manchester stopped some traffic routing correctly and blocking access to some locations and servers.

We have now investigated this issue and resolved the visible issue. We are however investigating the full reason for the issue seen and looking into what can be done to prevent it occuring again.

Network issue [resolved]

Merula Support — Thu, 07 Jan 2010 18:18:36 +0000

There was an issue affecting access to some network services located in Huntingdon and Manchester on the 7/01/2010 from appro 6pm until midnight.

The cause was seperate failures of our two links to Huntingson (one via Manchester the other direct from London to Huntingdon.

One we were aware of the incident we used another backup link to provide access to most services in Huntington and Manchester although a small number of servers could not be reached via this route. We are waiting details from our supplier a to the cause of the main link (the other link was taken down for an upgrade that is to be completed in the morning).

We apologise for any issues that this may have caused and we are working to ensure this does not happen again

Phone issues

Merula Support — Thu, 24 Sep 2009 09:26:31 +0000

There appears to be an issue with our main 0800 number and our support number 0845 330 0666. This is being investigated and should be fixed shortly.

In the mean time or ‘real’ number 01480 222940 is working fine should you need to call us

This has been resolved

Christmas Opening 2008

richard — Wed, 24 Dec 2008 14:09:52 +0000

The Merula office has now closed for Christmas 2008. The office will re-open on 5th January 2009. During this time we will be monitoring the network and services 24/7. We will also monitor email and tickets raised however we will not guarantee as fast a response as normal. Our phone lines will be answered and messages passed on as need be.

We look forward to working with all our customers in 2009 and wish you all a Happy Christmas and New Year

Richard and the Merula Team