In the event that the phone system here (and the primary support number which routes via here) is unavailable for whatever reason as happened today as our VOIP system failed as part of the outage, there’s a second, fallback (geographical) number: 01480 411616, which rings directly at our support centre. this should be used.
We also suggest that all customers subscribe to our mailing list ensuring that copies of these status messages and updates are delivered to you by email or alternatively if you prefer, to your favourite RSS reader.
If you have any questions please email support@merula.net.