One of the two links to our Slough Data Centre is currently down – it dropped overnight. The Data Centre has dual resiliant links so at this point service is not affected – however services at this Data Centre should be considered at risk.
The team have reported this issue to the fibre provider and we will update as we hear back
We will update this by 10am at the latest
[Update 8:10am]
Our fibre provider have acknowledged our case and have dispatched engineers to one of the Data Centres – current ETA for them to arrive is just after 10am.
[update 14:00]
Our Fibre Provider has completed OTDR testing on the fibre span and can see no fault on the fibre span – but have stated that the Data Centre Cross connect may be at fault. As such a case has been raised to have this checked. We will update on this as soon as we have it