We are aware of an issue with a number of Virgin Media Leased Lines which terminate in Slough
We have seen our NNI to then drop causing service issues on some lines. We have a case raised with Virgin and have chased for this to be investigated urgently. We will be following up and updating here as we know more
[update 17:00]
Virgin have confirmed this is part of a network outage in the Hayes / Slough area. They have engineers on route with an ETA of 19:00 – we are expecting an update by 20:00 and will update this post as we hear more
[update 22:15]
Virgin have localised the faut to a potential fibre issue 350m from their rack in the Slough Data Centre – they are working with various teams to pinpoint where this is and a plan to resolve this.
[update 3/9/25 6:00]
We can confirm that Virgin located and worked round a fibre break overnight – we have seen all affected services restored by 1:30 this morning. If you are still seeing an issue please raise this to the support team