Oct 9, 2016 | Uncategorized
We are receiving alerts from our UPS in Telehouse. We have therefore scheduled a maintenance to visit the site and either replace the batteries on the UPS or replace the UPS as needed. Depending on the situation there may be an outage for Telehouse North based services late this evening for upto 90 minutes although we will of course keen this to an absolute minimum.
NOTE this UPS is in addition to the building UPS and Generator.
This work will affect most broadband services and some Leased lines.
We are sorry for the short notice but want to resolve the possibility of an issue as quickly as possible and at a time when least people are using the service
We will update this post as the work progresses
Aug 1, 2016 | Uncategorized
We’re reminding you of the planned work due on 12th. Full details are available here: http://178.248.39.227/2016/06/notification-of-planned-work-12th-august-telehouse-north-virgin-media-business/
Apart from the downtime shown there we don’t expect any other issues to be seen.
Jul 28, 2016 | Uncategorized
On Tuesday 2nd August, Microsoft release the new version of Windows 10 and we expect there to be a significant up-tick in traffic because of this, both throughout the whole day and probably well into Wednesday.
We have plenty of spare capacity within our network and don’t envisage any problems directly affecting circuits supplied by us but the backhaul providers will be under pressure, so be aware that transit may be slower than usual until this traffic dies down naturally.
There is still time to move to one of our unlimited tariffs before this onslaught hits!
If you’d like to upgrade, then please get in touch straight away. Email us using this link or call our free sales line on 0800 298 2375.
Jan 7, 2016 | Uncategorized
Planned Duration:
Start: 14/01/2016 00:01 GMT
Finish: 14/01/2016 04:00 GMT
Task:
Migrate a number of supplier back-haul links to new hardware in preparation for planned upgrades.
Customer Impact:
Customers should not experience any loss of connectivity as part of this work. Traffic will be cleanly moved across to alternative links before links are moved into other line cards. This period should be considered as AT RISK only.
May 4, 2015 | Uncategorized
We are seeing packet loss on one of the 3 links from our Huntingdon Data Centre to London. We have shut the link down which has eliminated the packet loss – BUT has left slightly less resilience on our network.
Late this evening we will be re-enabling the link and running some tests – enabling us to report the issue to our provider as needed. During the tests there may be short periods with reduced access (or packet loss) to our servers in Huntingdon
We apologise for any issues caused
Dec 23, 2014 | Uncategorized
Please note that the offices in Huntingdon will be closed between midday 24th Dec and 9am January 2nd 2015
Over this period, urgent telephone support calls will still be answered when calling 0845 330 0666. Email support tickets will be handled intermittently, so if the need is urgent, please call the support line who will escalate if appropriate.
We wish you all a restful & happy Christmas and New Year.
