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Monthly Archives: November 2014

ADSL Drops this morning

One of our ADSL gateways crashed this morning – it recovered within a matter of seconds but this caused some sessions with ourselves to drop, Connections should have re-established immediately.

We believe this is now stable but we are monitoring the situation

We have passed the crash report to the manufacturer – and have planned an upgrade over the weekend to bring them to the latest firmware release. We will announce this work shortly

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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