lines. We are seeing some lines return but not all and will update here as we get more news.
We are aware of a routing issue affecting traffic to some destinations currently. The NOC team are aware of this and are working to resolve this – we expect this to be resolved very shortly and will update as we know more
We believe the reachability issue is now resolved – there is some further work taking place to follow up – however this will not have any impact at this time. We will work to bring the failed link back to restore redundancy shortly however this will not have any impact on services at this time.
Once again, please accept our apologies for the problems you’ve seen over the previous couple of days. We realise that this has caused you all serious issues and for that, we’re very sorry.
Various internal changes have been implemented over the last 48 hours and currently, we believe that the network and associated services are now stable and will remain that way. We continue to monitor the situation closely to ensure that our network remains stable and there’s no further impact to your services.
Please email us in the normal way if you have any question or concerns. Thanks again for your support through this incident.
23:30 Again, our apologies
We continue to undertake remedial work to mitigate this ongoing attack.
We will update here as usual.
We are currently seeing a new, large-scale DDoS attack against our IP range. We are working to mitigate this but some services are being affected, with packet loss, routing failures or intermittent outages. Some email delivery will be queued until this is resolved.
We will update here as usual.
We are mitigating a large portion of this attack traffic but currently, the transit links remain saturated which is causing the current ongoing problems. We continue to work to resolve this as quickly as possible & apologise for the ongoing inconvenience caused.
We are seeing most services recovering. The attack target remains offline but we believe that this incident is now contained. We apologise again for this interruption in service. If you are still seeing issues, please restart your equipment. Tickets can be raised now in the normal manner & the support line remains ready to assist.
The offsite server that hosts the status NOC site went down during the afternoon. Purely coincidental, but it meant we weren’t able to access it to add more frequent updates. It’s now back and we’ll update the status on the DDoS attack issues shortly. Our apologies that this wasn’t available when it was needed the most.
We are currently seeing a large scale DDoS attack against our IP range.
This will lead to significant packet loss and access issues to our customers. Our NOC team are already at work to mitigate this. We will post a further update as soon as we have it
[Update 11/04/21 – 10:00am]
We believe the issue cleared shortly after 7pm yesterday. We are still monitoring this closely however we do not believe there is currently any ongoing customer impact
Please be advised that @ 16:22Restoration Details:IOM Card 2 and MDA Card 1 remotely reseated on T0090 Luton Metnet 2a.restoring all services.