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Possible outage affecting a small number of C20 lines

We are aware of a problem with authentication to our Radius servers in the last 20 minutes that is affecting ONLY circuits delivered as from C20 exchanges — we are working on this now and expect a resolution shortly.

It’s only affecting those lines that have dropped earlier or had been switched off and are now trying to connect (“authenticate”) and not on lines currently logged in all of which should carry on working normally; so is only a problem for a small part of the ADSL estate in Merula.

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The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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