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Monthly Archives: November 2016

Outage thn-gw2 22/11/2016 [resolved]

Our monitoring started reporting that one of our core routers in Telehouse (thn-gw2) failed just after 19:15 this evening. We have now rebooted this and the router appears to be back and stable. We will investigate the cause of this and update the ticket as needed.

Most customers would not have noticed this (other than some slightly different routing) and possibly a few short periods of packet loss as routes re-converged. A small number of connections are directly connected and may have seen a longer outage as the router was restored.

We believe full service is now resumed – If you are seeing any ongoing issue please contact support in the normal way

We are sorry for any issues caused by this

Update: PLANNED WORKS: transit backhaul maintenance work 22nd November

UPDATE: the supplier has advised that the work was incorrectly dated as tonight — it’s actually due to occur over the night of 22nd/23rd.

We’ve been notified of some urgent works occurring tonight on one of our backhaul supplier network interconnects.

This will only impact a very small number of our users who are routed through this. If after the work is due to complete, you’re still seeing issues, please reboot your router & if that fails to bring you back on-line, then contact support in the normal manner.

Maintenance window start: 22/11/2016 23:00

Maintenance window end: 23/11/2016 06:00

Expected impact duration: 5 minutes outage

 

Your service will be at risk of additional or extended outages for the duration of the maintenance window.