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Planned Work

UPDATE 2 – HEX UPS Maintenance [23/09/2017]

Our in rack UPS in our Harbour Exchange PoP is showing a possible battery failure. We have a replacement batteries and will be replacing these tomorrow (23/09). These can be swapped without removing power. However with any activity there is a small risk of disruption to services connected to this rack

UPDATE: It appears there may be a more serious issue with the UPS than failed batteries. A short time ago we lost all Power in our HEX PoP which caused a period of Network instability

We believe that all Network access with the exception of services directly connected to HEX is now up. We are working on HEX to bring service back asap

UPDATE 13:50 The Data centre have located a trip has failed which has lead to no Power being available to our rack. The Data Centre technicians are working to restore power to us as a priority. We expect a further update very shortly

Supplier upgrade work affecting a few DSL circuits 29/8/17

One of our carriers is performing some planned works on their interconnect in Telehouse North. We have resilient interconnects in other locations, however during the work you may see your connections drop and re-connect over our alternative interconnect.

The work is scheduled for between 29/8/2017 22:00 and 30/8/2017 06:00.

Most circuits will automatically re-conect but a few may require a re-boot or 30-minute power down. If there are any issues please contact support via the normal routes

INFO: supplier equipment upgrades overnight 15/16th June

The works detailed below should have no effect on services delivered via the Merula network apart from a possible brief period of routing instability as they re-converge after the link comes back on-line

Service Affected:
Level3 Transit Bearer Manchester

Start of maintenance:
15/06/2017 22:00 BST

End of maintenance:
16/06/2017 03:00 BST

Duration of work:
up to 45 minutes within the outage window

Impact of work:
Outage to listed service

Classification of works:
Standard

Description of works:
Third Party maintenance on underlying fibre connections

Emergency Planned Work Affecting some DSL Connections 16/05/2017

One of our carriers (TalkTalk) is performing some emergency planned works on their interconnect in Telehouse North. We have resilient Interconnects in other locations however during the work you may see your connections drop and re-connect over our alternative Interconnect

The work is scheduled for between 16/05/2017 20:00 and 17/05/2017 06:00

If there are any issues please contact support via the normal routes

Name Server Upgrade [01/05/2017]

We are upgrading the hardware and software for one of our name servers in Harbour Exchange Square London during the afternoon / evening of May 1st. While this will not directly affect customers – they may find some name resolution is show while the old server is removed and the new hardware installed. The new server pre-configured and should work identically once installed. However as with all upgrades there is a risk

We will upgrade this post once the upgrade is complete or if any issues occur

This work was completed. Further work will be completed on our second name server in Telehouse North in the coming days

INFO: logging & reporting issues 4/4/17

We are seeing a few ADSL/FTTC lines that we are unable to monitor internally to track performance and transfer speeds. To overcome this we may need to reboot an internal switch that will mean that the PPP sessions on these few lines will momentarily drop. The circuits should all come back on-line automatically, but if you find an issue please re-boot your router to establish the session.

INFO: mail-server upgrade 4th April 2017

One of our clustered mail-server machines will be updated and moved to a new location at some point tonight. This will not involve any down-time but mail delivery may be slightly slower than usual for a period of up to 2 hours as the databases sync back.

INFO: fibre ring maintenance 7th April

 

This work will upgrade the capacity on one leg of our dark-fibre ring. Whilst it won’t cause any outages, we are at elevated risk during the maintenance window and there may be brief transient routing issues when the fibre is brought back on-stream.

Maintenance Window: 21:00 – 07:00 GMT

Primary Date: 07-Apr 2017

2nd Primary Date: 08-Apr 2017

3rd Primary Date: 09-Apr 2017

Location of Maintenance: London

Reason for Maintenance: supplier will perform fiber maintenance to add capacity

INFO: core router maintenance

We are seeing BGP issues affecting one of our core routers in HEX, London. This may involve the need to reboot this equipment late this evening. This will affect a few of our leased line customers only.

INFO: supplier equipment upgrades 23/24 Feb

We don’t expect this to materially affect any of our services but there may be a few instances of slight packet loss or routing transit issues during this window.

Start: 2017-02-23 00:00:00 GMT (UTC + 0)
End: 2017-02-23 04:00:00 GMT (UTC + 0)

LAN(s) AFFECTED
London Juniper

INTRODUCTION
This maintenance is scheduled for the 2nd stage of Juniper software and Routing Engine upgrades.
During this maintenance we will replace both 32 bit RE-S-2000 Routing Engines in Edge1,
Edge2 and Edge3 THN (Telehouse North) with 64 bit RE-S-1800×4 Routing Engines. We will also upgrade the Junos version to 15.1F6-S3 from 13.3R5-S4.1.
All members connected to edge1-thn, edge2-thn and edge3-thn shall experience downtime of up to 20 minutes whilst the RE’s are swapped and rebooted.