Planned Work – At Risk – Huntingdon and Manchester 19/3/2024

We have been advised by Virgin Media they will be performing work on a backup link between our Huntingdon and Manchester Data Centre.

The work is scheduled for the early hours of the 19th March.

We do not anticipate any downtime from this but the network does have reduced resilience while this work is being undertake,

 

Planned Word – Router Upgrade / Reboot – 17/1/24

Due to a warning on one of our Broadband Routers in Telehouse West we may been to upgrade this and reboot it later this evening.

If your session is affected your session is affected you should fine you re-connect within a few minutes

If for any reason the service continues to be down – please then reboot your router

We will update this after the work completes – Sorry for any issues

 

At Risk – Switch Maintenance HEX 7/1/24

We are seeing a minor error on one of our switches in HEX for the past few weeks. We have tried a number of non service affecting fixes – which have unfortunately not cleared the issue.

The warnings at this point are not service affecting – however we want to clear this before it becomes a issue.

We are in the data centre for some other work tomorrow – and if time allows we will run some checks while we have an engineer there.

There is a risk we may need to power cycle the switch to try and clear the issue. Depending on what we find we may perform this tomorrow or we may schedule this another time.

There is no core routing via this switch however there are links to some leased line and broadband connections on the switch – IF the switch is rebooted most of these will see a brief drop while the sessions move to alternative links

We will update this as we know more

[update]

We performed some initial work here but will re-plan the re-boot / replacement for another date.

At Risk – Some Broadband Sessions – 21/11/2023

One of our wholesale partners are upgrading the switch that one of our feeds is connected to over night on the 21st November

We will gracefully move sessions to the second NNI before the work starts and re-enable the affected link after their work.

Customers with sessions on the affected link may see their connection drop briefly when this work takes place

At Risk Planned Work – Generator Maintanance Huntingdon 21/7/2023

During the day of 20th July we will have specialist engineers working on our Generator system at our Huntingdon Data Centre.

This should not impact services at all as as even in the case of a power failure we have a UPS system. However there is always a slight risk and we will have slightly lower redundancy during the work

We will update this as the work progresses and completes

At Risk Planned Work – UPS Maintanance Huntingdon 20/7/2023

During the day of 20th July we will have specialist engineers working on our UPS system at our Huntingdon Data Centre.

This should not impact services at all as we have a N+1 redundant system. However there is always a slight risk and we will have slightly lower redundancy during the work

We will update this as the work progresses and completes