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Partial Outage this afternoon

Due to a power failure in one of our London data centres this afternoon some users may have seen issues with some of our services for a short while. Most services were unaffected but thouse routing through Telehouse North may have been affected for approx 30 minutes (many services routed around this issue).

The data centre have confirmed that a number of racks in the suite we are in lost power due to a UPS fault. We are awaiting further assurances that steps have been taken to ensure this issue does not re-occur.

We apologise for any problms caused


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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