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Short outage this afternoon

There was a short outage (lasting 10-15 mins) to some servers that are behind one of our core routers (lon3-gw1). Upon investigation it appeared that the router had crashed and was rebooted.

This appears to have restored service and we are now monitoring the router closely – however we do not expect any further issues at this time.


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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