Need help or advice?
Call us FREE 0800 298 2375

‘At Risk’

During some initial tests on our generator today in advane of the maintanance work on Friday engineers have found a suspect control board. This controls and monitors the generator and is not directly involved in the power feed to our racks.

As part of the work on Friday it is planned to replace this board and resolve the data issue currently being seen. This work should not cause any issues at all, but since this is working on live equiment there is always a risk of an unexpected issue.

We currently don’t have a time for this work to be completed but we will update here as soon as possible

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.

Subscribe