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Recent email issues

We are aware that some users may have seen delays to emails over the last week or two. We have been investigating the cause and now have a plan of action to resolve these once and for all.

Earlier today we made a major change to the config on one of our AV /SPAM servers int he cluster here. Assuimg this is successful the same change will be rolled out to all remaining servers tomorrow and Monday and this should see an end to this issue.

We will update this post as soon as we have more details


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.