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Issues overnight

Between approx 23:30 on 21/12 and 0:30 on the 22/12 there was a partial outage in our Sovereign House hosting facility. This affected servers hosted in the building (numbering about 4) and a few IP ranges hosted off of this router.

All ADSL and other hosted services were fine. the cause turned out to be a faulty PSU in one server (actually the one hosting this site…). Once we isolated the faulty server the rest of the rack came back – we then swapped th PSU on this server and all appears to be fine now.

If you are still seing any issues please let us know

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The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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