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[CLOSED] Intermittent packet loss on one transit circuit


Through investigations Level3 isolated the trouble to overutilization on a link from Toronto to Chicago. Traffic was rerouted to avoid the trouble and services are now restored. Level3 will continue monitoring services to ensure continued stability.

Please be advised that one of our transit providers, Level3, are experiencing an issue that may result in packet loss to some destinations. We will keep you updated as and when we receive more information. If necessary, we will disable this link until they resolve the problem


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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