Need help or advice?
Call us FREE 0800 298 2375

Router Reload [10/05/2015]

Due to a memory leak one of our core routers (thn-gw2) has just rebooted. We are seeing all services back as they should be.

As this is one of a resilient pair of routers there should not have been any outage – BUT there may have been a  brief ‘blip’ while the network switched over top the backup router (and another when thn-gw2 returned to service).

We are monitoring the issue and will update this post if we see any further issues

 

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.

Subscribe