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Issue with post.merula.net

Our primary outgoing smart mail server was down for a short while from approx 2pm due to a customers PC becoming compromised and sending a very high level of spam. We paused delivery on this server while the affected emails where removed from the mail queue to minimise the risk of the sever being black listed.

Mail delivery has now been re-enabled. While clearing the mail queue there is a small possibility that email sent just before the incident may not have been sent. If you are awaiting a reply to an email and are not sure it is probably safer to re-send just in case the email was not received.

We are sorry for the slow updated but we where concentrating on resolving this issue and did not anticipate the mail queue clearing to take so long

If you are still seeing any issues please drop an email to support as normal or call us on 0845 330 0666

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.

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