We have slightly changed some of the detail on our support contact page and for ease of reference append this below:
This site is designed to keep you updated on both planned work and any network outages or service(s) issues at Merula or with our suppliers.
The main support number is 0845 330 0666 (geographical 01480 355566)
There’s a second, fallback (geographical) number: 01480 411616, which rings directly at our support centre. In the event that the phone system here (and the primary support number which routes via here) is unavailable for whatever reason this should be used.
We also suggest that all customers subscribe to our mailing list ensuring that copies of these status messages and updates are delivered to you by email or alternatively if you prefer, to your favourite RSS reader.
Support questions can also be emailed to firstname.lastname@example.org to raise a ticket.