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UPDATE: Avro Court – Power at Risk [resolved]

20/12/18 15:00 UPDATE

The new UPS system has now been installed and commissioned. We now have a full N+1 resilient UPS system in our Avro Court Data Centre. Power is no longer at risk.

19/12/18 10.32am UPDATE

The USP manufacturer has been on-site yesterday and today. After discussions with them, we have decided to take this opportunity to upgrade the current UPS to a later model, giving us increased cover and reliability. This is due to arrive on-site at some point today. Installing, commissioning and testing will however likely roll into tomorrow. 

The power supply to the data centre continues to be at risk until this replacement work is completed.

18/12/18 12:10pm UPDATE:

The engineer has sourced the necessary spares and is again en-route to site. We expect that this work will take the rest of the afternoon with the necessary tests being run and, assuming all goes to plan, the UPS will be brought back on-line during the early evening.

The power supply will be at risk until this is completed.

UPDATE:

The UPS is still being worked on. Whilst we expect this to be completed today, power supply to the data centre should still be considered at risk until this is complete. 

We had a planned service today of our UPS, by specialist engineers. This has uncovered a problem that has caused our main UPS to not come online fully. Currently services in the Data Centre are working fine but the power should be considered at risk until the UPS is fully restored to service.

The Specialist engineers are currently arranging the parts required and once here they will be swapped out. We will update this post as we have more details

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

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