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PDU Failure – Single Rack – Avro Court [resolved]

In the early hours of this morning a single PDU failed taking approx 5 servers down in our data centre – including one of our two mail servers (which work as a mirror) and a couple of other customer servers.

The PDU has been replaced and we are just checking that all servers return as they should.

Note that no email etc has been lost here.

We will update this as we have confirmation all servers are back up and operational


[Update 10:30]

All affected services & servers are now back up and running after the PDU replacement – several VMsneeded a manual boot and some services needed a manual start. It’s possible that some older email may take a little while to sync but no email has been lost

We are sorry for the issues here



The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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