We have seen a few brief drop outs during today for a small number of customers due to a switch in Telehouse West having forwarding issues on a number of core VLANs passing thought that Data Centre.
We’d been planning to announce a switch reboot late this evening to resolve this – however the drops have become more regular this afternoon and we have taken the decision to reboot the switch this afternoon to clear the issue.
We are aware of the cause of the issue (a bug in Juniper OS that sometimes strikes after a config update and had plans to upgrade the switches to more powerful model last week – However as one of our engineers has COVID this work has been slightly delayed.
We can see the switch is now back up and passing traffic – sorry for the lack of notice here but we wanted to restore the stability as quickly as we could and ensure that all services work as they should