Sep 2, 2025 | Unplanned downtime
We are aware of an issue with a number of Virgin Media Leased Lines which terminate in Slough
We have seen our NNI to then drop causing service issues on some lines. We have a case raised with Virgin and have chased for this to be investigated urgently. We will be following up and updating here as we know more
[update 17:00]
Virgin have confirmed this is part of a network outage in the Hayes / Slough area. They have engineers on route with an ETA of 19:00 – we are expecting an update by 20:00 and will update this post as we hear more
[update 22:15]
Virgin have localised the faut to a potential fibre issue 350m from their rack in the Slough Data Centre – they are working with various teams to pinpoint where this is and a plan to resolve this.
[update 3/9/25 6:00]
We can confirm that Virgin located and worked round a fibre break overnight – we have seen all affected services restored by 1:30 this morning. If you are still seeing an issue please raise this to the support team
Jul 13, 2025 | Unplanned downtime
We are aware of an issue affecting BT Wholesale based broadband connections – this is being worked on and we hope to have an update shortly
[update 14/7/2025 0:05]
We are seeing sessions re-connect now – there seems to be an issue affecting one of the BT Hostlinks which we will continue to identify – however short term we have pushed sessions over the redundant pair of links in a second location – we are seeing sessions come back. We will update as we know more
May 28, 2025 | Unplanned downtime
We are aware of an issue affecting a small number of leased lines. We believe this is an issue with the carrier and have raised a case with them to investigate.
We saw the lines initially flap and some are now hard down. We will update this as soon as we have further information
[Resolved 28/05/2025 18:30]
This issue was resolved at approx 18:30 on 28/05 after some emergency planned works. We will continue to investigate the root cause and update affected customers as soon as possible
Sep 2, 2024 | Outages, Unplanned downtime
We are aware of an outage affecting multiple OFNL based connections starting at approx 9:48 – we are awaiting an update from OFNL on the cause as this appears to be an issue on their network as opposed to ours.
We will update this as we know more
[Update 12:30]
We have started to see connections restore and the OFNL site itself is now back up. We have been informed that they have worked round the issue – however there may be a reduction in network capacity (and therefore some slow speeds) while work continues to fully resolve the issue
We will continue to update this post as we know more
[Resolved 14:30]
We have been monitoring the service all afternoon and can confirm that since we saw the service restore approx 12:30 we have not seen any further issues. OFNL have also confirmed the fault is cleared from their side. We & they are sorry for the issues that affected our customers today
May 20, 2024 | Unplanned downtime
We have seen one of our Virgin Media bearers drop this morning which has affected a number of our leased lines. This has been reported to Virgin who are actively investigating this.
We are sorry for any issues seen and will update this case within 1 hour
Jun 27, 2022 | Outages, Unplanned downtime
We are aware of an issue affecting one of our core switches in Telehouse West. this is also causing some disturbance in connections on other traffic intermittently.
Our engineers are working on this and we hope to have an update in the next 30 minutes
[resolved 01:30]
On-site engineers have rebooted one of our core switches in Telehouse West ans service is now back. Our network engineers are investigating the cause of this and we will work to ensure there is no further disruption here
