Sep 2, 2024 | Outages, Unplanned downtime
We are aware of an outage affecting multiple OFNL based connections starting at approx 9:48 – we are awaiting an update from OFNL on the cause as this appears to be an issue on their network as opposed to ours.
We will update this as we know more
[Update 12:30]
We have started to see connections restore and the OFNL site itself is now back up. We have been informed that they have worked round the issue – however there may be a reduction in network capacity (and therefore some slow speeds) while work continues to fully resolve the issue
We will continue to update this post as we know more
[Resolved 14:30]
We have been monitoring the service all afternoon and can confirm that since we saw the service restore approx 12:30 we have not seen any further issues. OFNL have also confirmed the fault is cleared from their side. We & they are sorry for the issues that affected our customers today
May 20, 2024 | Unplanned downtime
We have seen one of our Virgin Media bearers drop this morning which has affected a number of our leased lines. This has been reported to Virgin who are actively investigating this.
We are sorry for any issues seen and will update this case within 1 hour
Jun 27, 2022 | Outages, Unplanned downtime
We are aware of an issue affecting one of our core switches in Telehouse West. this is also causing some disturbance in connections on other traffic intermittently.
Our engineers are working on this and we hope to have an update in the next 30 minutes
[resolved 01:30]
On-site engineers have rebooted one of our core switches in Telehouse West ans service is now back. Our network engineers are investigating the cause of this and we will work to ensure there is no further disruption here
Mar 10, 2022 | Unplanned downtime
Unrelated to the issue yesterday – one of our Juniper switches in Telehouse North is reporting errors and is causing routing to toggle between two routes which is causing some latency issues etc.
Under recommendation from our vendor we will reboot the routing engine between 10pm and midnight this evening.
This will affect customers directly connected and will mean that some Broadband customers who terminate in Telehouse may see their connection drop and re-connect to an alternative LNS
We will update this post once the work completes. We are sorry for the short notice but would rather resolve this now before there is any risk of an unplanned outage as a result
Feb 11, 2022 | Unplanned downtime
We are aware of a Single VM Host currently down which is being worked on now. Our Engineers are migrating the Virtual Machines to an alternative host. We will update this post within 30 minutes with an update
Just an update – this should not affect most users – unless we host a site for you on this particular server. We are currently migrating the data and drives to new hardware and expect to have this back up and running very shortly
The Affected host is now back up and running – the Virtual Machines have been moved to alternative hardware and we see all servers now running as they should. We are sorry for any issues this may have caused.
Oct 13, 2021 | Information, Outages, Unplanned downtime
14:46 UPDATE
The supplier advises their issues should now have been resolved, however it may take some time for all circuits to reconnect due to the increased load of subscribers attempting to login to their Radius. Our apologies again for this supplier outage.
13.20 UPDATE
Good afternoon.
The supplier had a power outage at one of their data centres that’s affected their network transit and backhaul and therefore some
lines. We are seeing some lines return but not all and will update here as we get more news.
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Good afternoon.
We are aware of an issue within one of our suppliers we use for these lines. At this point we don’t have an announcement or full details but we are aware of this. The issue is also affecting their portal which we access and their status page isn’t working.
We are trying to get an update on this which we will pass on as soon as we can.
Note: this issue is not on the Merula network but within the supplier network. Our apologies to this circuits affected.
