Aug 20, 2025 | Outages
We are seeing a repeat of the issue from Saturday with a number of Virgin Media links flap multiple times. This includes a NNI for some leased lines and one of our links between Huntingdon and Manchester
Virgin are working to resolve this working with the network team here – however this issue is causing a loss of resilience for Manchester and Huntingdon
[update 21/8/25 8:30]
Virgin are continue to work on the issue here and have ordered additional spare parts to replace failed hardware on their network – we are expecting an update shortly and will update as we know more. At this point we don’t believe the issue has any customer impact but we do have reduced resilience on our network
Aug 17, 2025 | Planned Work
We have been advised of planned work by OFNL between the hours of 1am and 6pm on 26/8/25.
During this time we have been advised that most OFNL connections may drop – service should be restored before 6am on 26/8
We will monitor this work and update as we see the work progress
Aug 17, 2025 | Uncategorized
We have been advised of planned work on our link from London to Huntingdon (this also acts as a backup route for Manchester overnight between 11th September and 12th September. During this time service will continue via our alternative route. However this does mean we have reduced resilience so we should consider both POPs as ‘at risk’ during this time.
We will be watching through this work closely and will update this if there are any issues or when the work is completed
Aug 17, 2025 | Planned Work
We have been advised of planned work on our link from Manchester to London (this also acts as a backup route for Huntingdon overnight between 28th August and 29th August. During this time service will continue via our alternative route. However this does does mean we have reduced resilience so we should consider both POPs as ‘at risk’ during this time.
We will be watching through this work closely and will update this if there are any issues or when the work is completed
Aug 17, 2025 | Information, Outages
We have seen a number of Virgin Media links flap multiple times this evening. This includes a NNI for some leased lines and one of our links between Huntingdon and Manchester
Virgin are working to resolve this working with the network team here – however this issue is causing a loss of resiliance for Manchester and Huntingdon
This issue was cleared approx 3am 17/8 – our supplier replaced an optical amp on their kit to restore stability to the affected links
Jul 13, 2025 | Unplanned downtime
We are aware of an issue affecting BT Wholesale based broadband connections – this is being worked on and we hope to have an update shortly
[update 14/7/2025 0:05]
We are seeing sessions re-connect now – there seems to be an issue affecting one of the BT Hostlinks which we will continue to identify – however short term we have pushed sessions over the redundant pair of links in a second location – we are seeing sessions come back. We will update as we know more
May 28, 2025 | Unplanned downtime
We are aware of an issue affecting a small number of leased lines. We believe this is an issue with the carrier and have raised a case with them to investigate.
We saw the lines initially flap and some are now hard down. We will update this as soon as we have further information
[Resolved 28/05/2025 18:30]
This issue was resolved at approx 18:30 on 28/05 after some emergency planned works. We will continue to investigate the root cause and update affected customers as soon as possible
Mar 12, 2025 | Outages
We are aware of an issue affecting CityFibre lines – this appeared to start about 2:30am and some lines are seeing increased latency and Packet Loss causing slowness and drop outs on the lines.
Cityfibre have accepted our report and a Major Service Issue has been raised their side. They are working hard to identify and resolve the issue. We will update this post as soon as we know more
We apologise for the issues here and will ensure this is resolved as quickly as possible
Dec 18, 2024 | Outages
We have become aware during the day of an increasing number of drop outs on one of our Virgin Media Bearers which provides service for approx 30 leased lines. Virgin are aware of this and are actively working to identify and resolve the fault. Note this does not affect all lines just those terminating on the affected handover in Huntingdon. Note lines are not hard down but we are seeing multiple drops for 30-90 seconds.
We will update this as we have a further update
[Update 22/12/2024]
Virgin Media have been working to resolve this issue – however we are still seeing ongoing drops on this line. There was a longer outage earlier today to swap out a number of cross connects and cards – however we are still seeing very brief drops on this link. Virgin Media are performing more work this evening to investigate the cause here and we will update more as soon as we know more.
[Update 23/12/24]
Virgin replaced some kit in one of their POPs last night however the issue is still ongoing with 5-10 second drops on links on one of our backhaul links (note this only affects a sub-set of our circuits). Virgin have asked for an extended downtime to perform a full end to end test. Given this issue only occurs every hour or so the downtime is likely to be 2-3 hours and will take place from 10pm this evening. We have also asked Virgin Media if we can move some of the single homed lines to an alternative handover while this is investigated. We will update further as we have it
[update 24/12/24 – 9:30]
Virgin completed their work overnight – however the issue still occured after this – this has been escalated back to Virgin Media who are currently working on the next steps to restore stability. We will have a further update by 11:30am
[update 24/12/24 11:00]
We are aware these lines have just dropped and are awaiting an update from Virgin. We are aware they are looking to revert last nights change given that this has not resolved the issues. We have pushed for an update and will update this as soon as we have it. As I type this I can see the service has just come back – we will update this further as we have it. Expect the next update by 13:00 at the latest
[update 24/12/24 13:00]
Virgin Media have moved this circuit to a new card / hardware just before 11am and then reverted last nights change at 11:50 which caused the longer drops this morning, We have not seen any further drops seen but both Virgin and ourselves are keeping a close eye on this. We will update again by 16:00 if there is no news or developments before then
[update 24/12/24 13:20]
Virgin have now confirmed they have completed their changes on this line for now and they and we are monitoring this for stability. We will update at 18:00 if there are no changes or drops. Virgin are keeping th fault open for a number of days to ensure this stays stable
[update 24/12/24 16:20]
The link has remained stable since just before midday. Both Virgin and ourselves continue to monitor this closely for any further drops. We will update this by 20:00 unless there are any significant changes
[update 24/12/24 19:00]
The link has remained stable since just before midday. Both Virgin and ourselves continue to monitor this closely for any further drops. We will not provide any further updates until 27/12 unless there is any significant change however we will be monitoring the link closely
[update 27/12/24 07:00]
The link has remained stable since the change by Virgin Media just before midday on the 24th. We are waiting for the RFO from Virgin but believe this issue is now resolved. Sorry for any issues this may have caused
Oct 23, 2024 | Planned Work
We have been advised that Virgin are looking to perform an update at their Manchester POP which will affect most services that are connected to our Manchester Bearers. In most cases our services connect to two Bearers so the service will auto fail-over. However some services are single homed to this site only and will be down for the downtime window – which is scheduled from midnight to 6am.
We will be closely monitor the affected lines and update if we see any unplanned issues from this
We apologise for any issues caused by this
