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Monthly Archives: February 2009

ADSL issue

Some ADSL users (those with an ‘@adsl’ login) may have seen an issue for just over 30 minutes a while back. This was traced to a routing issue on the BT border router. BT investigated and rebooted this router and all now appears fine. We are monitoring the network for stability – initial signs seem good.

 

Sorry for any problems caused

Hosted Servers

We are aware of an issue that affected some hosted servers this evening. This appears to have been caused by a faulty network switch. The switch has been replaced and service on all affected machines is now restored.

We will monitor this for stability but we believe the issue is now resolved. We apologise for any issues caused.

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.

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