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Monthly Archives: November 2010

Possible Outage Tonight (21/11-22/11)

BT are working at the exchange that our ADSL central pipe connects to overnight tonight. This is a major upgrade. While we do not have too many details at this point there is a posibility that there may be an outage on our ADSL network between midnight and 6am tomorrow.

This will not affect any of our LLU offerings but may affect any or all of our BT ADSL offerings

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.

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