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Monthly Archives: November 2011

Possible latency and site loading speed issues [resolved]

We are aware of reports of a bug affecting Juniper core routers affecting some ISPs and large interconnects that are causing these routers to crash. Symptoms include increased latency and slow speeds when attempting to load websites. Please be aware of this as it may affect your own connections if any of the intermediate links depend on these ISPs or routers.

OUTAGE: 10 minute outage today [resolved]

We apologise for this brief window of down-time caused by a misconfiguration on a third party suppliers link. This meant that a network loop was introduced into our network today causing a brief outage for some users.

The core switch here recovered automatically after about 10 minutes and took the link out of action and we have left it down while we investigate the cause in more detail.

We will post more as soon as we know.

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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